Frequently Asked Questions
Everything you need to know about your Pick'em orders.
How do you ensure the freshness of my food items during delivery?
We use specialized temperature-controlled packaging and express shipping to ensure that every item arrives at your doorstep in peak condition.
What is Pick'em's return policy for perishable goods?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or incorrect, contact our support team within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, our catalog includes filters for gluten-free, vegan, keto, and nut-free options. Always check the individual product labels for detailed allergen information.
How long does shipping typically take?
Orders placed before 2:00 PM are processed same-day. Depending on your location, standard delivery takes 1-2 business days to maintain product integrity.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.