Returns & Exchanges

At Pick'em, we prioritize the freshness and quality of every food item we deliver. Due to the perishable nature of our products, we offer a 24-hour satisfaction guarantee to ensure all your culinary needs are met with excellence.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your items for any signs of damage or quality issues that may have occurred during transit.

• 2.
  Document the Issue

  Take clear photos of the product and packaging if there is a concern, as this helps our quality control team process your claim faster.

• 3.
  Contact Support

  Email our support team within 24 hours of receipt with your order number and any photos to initiate a replacement or refund.

• 4.
  Resolution

  Once reviewed, we will issue a store credit or process a refund to your original payment method for any qualifying perishable items.